Free Delivery on orders over 30

Tel: 01623 629 491

Opening Times: Tuesday to Saturday 9.30am - 5.30pm

Closed Sunday & Monday

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Frequently Asked Questions

Please see below answers to the most frequently asked questions. We are happy to answer any further questions you may have via telephone or our contact form.

Question 1.

I do not know what size to order, what do you recommed?

Costume sizes vary from supplier to supplier we do try to give as much information with the costume sizes to help you make the right decision, however we recommend if you are unsure as which size to order you choose a larger size which you can alter rather than getting a size to small and having to return it for exchange or refund.

Question 2.

How long will my order take to arrive?

We endeavour to ship all orders on the day of receipt (excluding weekends and Bank Holidays) if placed before 3.00pm. Therefore and depending on your chosen delivery option, you should typically expect receipt within one to five days. In times of peak business especially Halloween and Christmas, shipment may take an additional day or two.

Question 3.

The price of a product I have just bought is now lower?

All prices are correct at time of publication. Oodles Fancy Dress reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference

Question 4.

Since I last looked, the price has gone up. Can I buy at the old lower price?

Prices do vary for many reasons and should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Question 5.

What if the product is faulty?

Should a product be faulty, you should let us know immediately as we will happily refund or exchange.

Question 6.

What if the costume does not fit?

If the costume does not fit then you may return it at your own cost with all its packaging in tact for a refund or exchange.